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The long wait and delay is over. OTSM (OpenText Social Media) for legacy FirstClass systems is now out and can be installed on any FirstClass v10 server. We are now scheduling time for demos and onsite/offsite installation. Service time is included in our RA Service Contract for this new feature installation. Please contact us for any services and questions.
OTSM is a very powerful FirstClass social communication tool. OTSM will help staff, students, and any remote persons collaborate using wikis, document sharing, document version tracking, and web 2.0 forum based features. Its like having twitter and Facebook added to FirstClass. It also has an iPhone/iPod/iPad mobile client and a BlackBerry mobile client. (more information has been listed below, and can be found at our site)
More information on OTSM (including video) - Social Media
Link to screen shots - Social Media_firstlook
Link to 'sneak peak' of the mobile client for Blackberry - Blackbery_firstlook
Link to some screen shots of the mobile client for iPhone - iPhone
More information on FirstClass Social Media - OTSM_Product_Sheet.pdf
More information on FirstClass Social Media - OTSM_Executive_Brief.pdf
OTSM 3 minute quickie demo - http://www.screencast.com/t/Y2RhM2U4NzQt
OTSM 12 minute detailed demo tour - http://www.screencast.com/t/OWQ
Rob Rickard
Common World inc.
FirstClass 10.0 SP1 Social Media V1.0
What is Social Media?
Open Text Social Media is a flexible Web-based solution that brings together many of the tools that have defined the modern Internet - such as profiles, blogs, wikis, social networking, social search, collaborative communities, tagging, and more - into an organizational framework that is both collaborative and safe. This powerful Web 2.0-style solution has been designed to enable organizations to work faster, smarter, and more productively by connecting people and content important to them within a secure, collaborative, community-based environment. The key features of Social Media are detailed in the sections that follow.
Home
The home provides a powerful “dashboard” into the social network by supplying a visual indicator of Communities being tracked, People being followed, and Watches that are pending. This enables users to effectively prioritize and navigate through the wide range of information available to them.
 Fig. 1 Home
Communities
These are shared spaces that provide support for enhanced group discussions, as well as wikis and advanced document/file sharing. Tagging, versioning, and flagging (a request to be notified if the item is updated) can all be applied to items within a community.
 Fig. 2 Community Feed Tab
Advanced document and file sharing is supported on the Documents tab.
 Fig. 3 Community Documents Tab
Wikis are a great way for a team to publish the latest information. This is the Wiki tab for a community whose layout has been customized
 Fig. 4 Community Wiki Tab
People
Each person has a profile for sharing a wide array of personal information (name, phone numbers, email address, skills, interests, etc.), a “twitter-like” status message and a blog to publish items of interest. People can be found by searching based on their skills, interests, and content contributions. Key thinkers and contributors can be followed to provide immediate notification of when they are online or have made new contributions.
 Fig. 5 Profile and Blog
A key aspect of Social Media is the networking ability to invite external people (parents, business consultants, service companies, etc.) into a specific community. This is done in a transparent fashion so that users inside and outside the organization can collaborate as peers. Since the Community feature set runs in a standard web browser there is no need for the external user to have the FirstClass client. The external user receives their invitation via standard email, and they can access the indicated community by a supplied link in the email (for the richest experience) or simply receive notification of new content via email pushed to their own email account.
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