OpenText will be pushing FC10 licenses directly to the servers. There are some steps needed to install. For all our RA Customers that have our service contract, we will take care of all your upgrading needs including the licenses.
We hope the FirstClass 10 upgrade installer as well as the FC Client to soon follow these licenses. We will keep you posted. As we have stated in the past it is a very good idea to allow some real world testing time pass and let a few weeks pass before preforming the upgrade. For all our RA Customers that have our service contract we will schedule time with you to plan your upgrade which we will preform remote and in the middle of the night.
Rob Rickard
Common World inc.
OpenText Announcement FirstClass 10 Upgrade License Distribution
FirstClass 10.0 will be our first software release to take advantage of the FirstClass Updates Service for the delivery and installation of licenses, in addition to receiving software updates.
FirstClass 10 (and later releases) upgrade, server option, and user licenses will be packaged with an installation script, and will exclusively be sent directly to the administrator’s desktop Updates container via the Updates Service. To install these licenses, simply select the new license notification and click on the Apply Update button on the Updates form. Note that these licenses are no longer delivered as attachments to an email message, and cannot be installed with the System Profile form.
To receive your FirstClass 10 upgrade license, your system must be running FirstClass 9.1 SP1 (FirstClass Server 9.1 Build 612) or later, with the Updates gateway properly configured. Your license will be delivered automatically to your server, when it is released by our Production team prior to the FirstClass 10.0 GA date. If your server’s Updates gateway schedule is not enabled, you may periodically connect manually to check if your license is available.
Administrators that are running FirstClass 9.0 or earlier systems will continue to receive any new server option or user licenses by email, until their system has been upgraded to FirstClass 9.1 SP1.
What's Next?
Only install your FirstClass 10 upgrade license after you have successfully upgraded your system to FirstClass 10.0. Only FirstClass 10 (and later) servers include license installation support from the Updates container.
A version of this bulletin will also be sent to the Internet and/or FCOL email account of customers who are eligible to receive a FirstClass 10 license, except in Belgium, Germany, France, Italy, Netherlands, and Japan. Customers located in those countries will be notified of their eligibility by their Channel Partner.
If you did not receive this bulletin in your email account, this may be due to one or more of the following reasons: (1) our records do not list your email contact information, (2) our records do not list your server serial number(s) correctly, or (3) your M&S contract will no longer be valid after May 31, 2009. Please complete a license request form on our website at www.firstclass.com to update your records with us, or contact your regional Sales Support office or Channel Partner to renew your M&S contract.
About FirstClass Updates Service
FirstClass Updates Service was introduced in FirstClass 9.1 SP1. Systems that were manually upgraded to FirstClass 9.1 SP1, in advance of using the FirstClass 9.1 SP1 Core Components Upgrade Installer, may not have the Updates gateway correctly installed. If this applies to your system, please contact your regional FirstClass Customer Support center or Channel Partner to obtain an installation script and instructions to enable the Updates gateway on your server.
If you are not familiar with the operation of the Updates Service, please take the time now to review the tutorial section that follows.
FirstClass Updates is a utility that automatically connects on a daily basis to the FirstClass Updates Server (operated by the Communications Solutions Group) and downloads any new software to your FC Update Service container (formerly FC Control). It does this through a server-to-server gateway.
FirstClass Updates reduces the amount of effort to keep your FirstClass software and system up to date with the latest features and fixes, and you can manage software updates directly from the Admin desktop.
FirstClass Updates automatically creates a two-way gateway with secured passwords. While you can change these if you wish, it is not necessary, since the server automatically generates strong passwords on the first connection. FirstClass Updates then makes a daily outbound connection from your server to updates.firstclass.com on port 510 using FCP encryption.
Updating your server
In most cases, you can update your server in just a few seconds with zero downtime.
To apply changes to store content and licenses:
1 Open the FC Update Service container on the administrator Desktop.
2 Select the document corresponding to the desired upgrade.
3 Click Apply Update.
4 Confirm that the upgrade was successful.
To apply executables:
1 Open the FC Update Service container on the administrator Desktop.
2 Open the object and download the executable.
3 Confirm that the upgrade was successful.
Changing gateway settings
As a default, the gateway is set up to connect to the FirstClass Updates Server each day between 4:00 AM and 5:00 AM local time. As the administrator, you can change this to suit the needs of your organization.
You also have the ability to change the password, although it is not necessary. A password generator automatically creates a password at both sites on the next connection if the password field is blank, or updates one site if a password is entered at the other site.
Disabling updates
Although we highly recommend using the FirstClass Updates facility, if you wish to stop updates, disable the schedule on the Scheduling tab of the gateway. This will still allow you to connect manually or restore the schedule in the future.
Caution
We do not recommend deleting the gateway. Deleting the gateway will make it difficult to re-enable the facility in the future. Disable it instead using the method described above.
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